FAQ's
Q: What is Tejassvi?
A: Tejassvi is an Indian artisan studio specializing in handcrafted bone inlay, mother-of-pearlinlay, and solid wood furniture. Each piece is designed with intricate craftsmanship and timeless elegance.
Q: Where is Tejassvi based?
A: We are based in Indian city called Jodhpur, it’s part of the Thar desert. but we ship our
furniture worldwide.
Q: Are all your products handmade?
A: Yes, every Tejassvi piece is meticulously handcrafted by skilled artisans in India, making each item unique in pattern, texture, and finish.
Q: Do you offer custom designs or sizes?
A: Absolutely! We can customize dimensions, colors, and patterns to match your space and
style.
Q: How accurate are the product images on the website?
A: We strive for accurate representation, but as each product is handmade, slight variations in color, pattern, and finish are part of the charm.
Q: Do you ship internationally?
A: Yes, we ship worldwide via trusted courier and freight partners.
Q: How long will my order take to arrive?
A: Once shipped, products usually take 4–15 days to reach you, depending on location. For
specific dispatch timeline, please refer to the individual product page.
Q: Will I have to pay customs duties or taxes/VAT?
A: Customs duties and taxes vary by country and are the buyer’s responsibility.
Q: What is your return policy?
A: As our products are handmade, we accept returns only in cases of damage or defects
reported within 24 hours of delivery.
Q: Do your products come with a warranty?
A: Yes, All Tejassvi furniture comes with a structural warranty. Please refer to the individual
product page for the specific warranty duration.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, bank transfers, and secure online payment gateways.
Q: Is my payment secure?
A: Yes, all transactions on our website are processed through encrypted and secure systems.
Q: How do I care for bone inlay furniture?
A: Wipe with a soft, dry cloth. Avoid exposure to direct sunlight and harsh cleaning chemicals.
Q: Can bone inlay furniture get wet?
A: Occasional light cleaning with a damp cloth is fine, but avoid prolonged moisture exposure to protect the inlay and wood.
Q: Do you offer wholesale pricing?
A: Yes, we provide competitive trade rates for bulk orders. Simply fill out our Wholesale
Enquiry Form to get started.
Q: Can wholesale orders be customized?
A: Yes, we offer full customization for size, color, patterns, and materials to meet your store or project needs.
Q: Do you offer drop-shipping for retailers?
A: Currently, we focus on bulk and project-based orders, but we may accommodate certain
drop-shipping requests depending on location and product availability.
